Frequently Asked Questions
learn more about our clinic policies, payment options, and appointment booking by reading thorugh our hospital's faqs.
Are there payment plans available for my pet?
while there are no payment plans avaiable for our patients, we do accept carecredit and recommend pet insurance.
Should I call ahead to schedule an appointment?
While we do accept walk-ins, you may be subjected to an added fee and a longer wait time. We highly recommend calling beforehand to make an appointment.
Will I be provided an estimate of costs?
we will gladly provide you with an estimate, just ask for one at your visit with us.
Where should I buy my pet's perscriptions and food?
We do have an in house pharmacy available with most perscription items avalable to be picked up within 48 hours of the request. We also recommend using our online pharmacy to assist you with larger quantities and cost efficiency if your pet is on consistent medications or prescribed food.
What types of animals do you treat?
We are small animal medicine for cats and dogs. We occasionally see pocket pets, but it is veterinarian dependent, so please call in advance to schedule an appointment..
What are the reasons behind the recent changes to the pharmacy policy?
Many online pharmacies are not authorized distributors for manufacturers, meaning they obtain the drugs through the "grey market" (bulk reselling) where storage and shipping conditions cannot be verified.Many pharmaceutical companies (especially for flea, tick, and heartworm preventatives) will only honor their product guarantees if the medication is purchased directly from a veterinarian. If you buy from an online retailer, the manufacturer may not reimburse treatment costs if your pet gets sick.Medications being dispensed incorrectly or not as directed.
Prescriptions approved or denied without doctor or client consent
Products arriving not in their original packaging
Products arriving labeled for use in other countries
Fraudulent products being sold.